Effective Date: May 22, 2026

Last Updated: May 22, 2026

French For Success (“French For Success”, “FFS”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, purchase a course, use our learning platform, complete lessons or quizzes, track your progress, subscribe to our emails, or contact us.

By using French For Success, you agree to the practices described in this Privacy Policy.

1. Who we are

French For Success is an online French learning platform designed to help learners improve their French through structured lessons, quizzes, video content, learning resources, progress tracking and online courses.

For privacy-related questions, you can contact us at:

contact@frenchforsuccess.com

2. Information we collect

We may collect personal information directly from you, automatically through your use of the website, or through trusted third-party services that help us operate the platform.

2.1 Account information

When you create an account, register for a course or use the platform, we may collect information such as:

• your first name and last name;
• your email address;
• your username and password;
• your country or language preference;
• your selected course or level;
• your account preferences;
• your login activity.

This information allows us to create and manage your student account and give you access to your learning content.

2.2 Learning and progress data

Because French For Success is an educational platform, we may collect and store data related to your learning activity, including:

• courses you are enrolled in;
• lessons you have started or completed;
• quiz answers and quiz results;
• progress percentage;
• certificates or achievements;
• dashboard activity;
• XP, streaks, levels or other progress indicators if available;
• learning history and course completion status.

This information is used to provide a personalized learning experience and help you follow your progress over time.

2.3 Payment and billing information

When you purchase a course, subscription, membership or digital product, payment information is processed securely by our payment providers.

We may receive limited billing information such as:

• your name;
• your email address;
• billing country;
• payment status;
• transaction ID;
• invoice details;
• subscription status;
• purchase history.

We do not store your full credit card details on our servers.

2.4 Communication data

When you contact us by email, contact form, support message or any other communication channel, we may collect:

• your name;
• your email address;
• the content of your message;
• any information you choose to share with us;
• our previous exchanges with you.

We use this information to answer your questions, provide support and improve our services.

2.5 Technical and usage data

When you visit our website or use the platform, certain technical data may be collected automatically, such as:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• time spent on the website;
• referring website or source;
• login timestamps;
• technical errors or performance data.

This information helps us keep the website secure, improve performance and understand how users interact with the platform.

2.6 Marketing and newsletter data

If you subscribe to our newsletter, download free resources or agree to receive updates from us, we may collect:

• your email address;
• your name, if provided;
• your communication preferences;
• email opening and click data;
• subscription and unsubscribe status.

You can unsubscribe from marketing emails at any time.

3. How we use your information

We use your personal information to operate, improve and protect French For Success.

More specifically, we may use your data to:

• create and manage your account;
• give you access to purchased courses and learning materials;
• display your dashboard and progress tracking;
• save your quiz results, lesson history and course progress;
• process payments, subscriptions and invoices;
• send transactional emails related to your account or purchases;
• provide customer support;
• answer your questions;
• personalize your learning experience;
• improve our courses, lessons, quizzes and platform features;
• send educational emails, newsletters or offers if you have subscribed;
• detect and prevent fraud, abuse or unauthorized access;
• maintain the security and reliability of the website;
• comply with legal, tax and accounting obligations.

4. Legal bases for processing

Depending on the situation, we process your personal data based on one or more of the following legal bases:

Performance of a contract

We process your data when it is necessary to provide you with access to our courses, manage your account, process your payment or deliver the service you purchased.

Consent

We rely on your consent when you subscribe to marketing emails or accept optional cookies and similar technologies.

You may withdraw your consent at any time.

Legal obligation

We may process and keep certain data when required by law, especially for accounting, tax, invoicing or legal compliance purposes.

Legitimate interest

We may process certain data based on our legitimate interest in improving the platform, securing our services, preventing fraud, responding to support requests and understanding how users interact with French For Success.

5. Cookies and similar technologies

French For Success may use cookies and similar technologies to operate the website, improve the user experience, analyze traffic and support marketing features.

Cookies may be used for:

• keeping you logged in;
• remembering your preferences;
• enabling checkout and account functionality;
• analyzing website performance;
• understanding how visitors use the website;
• measuring the effectiveness of campaigns;
• improving the platform and learning experience.

Some cookies are essential for the website to work properly. Other cookies, such as analytics or marketing cookies, may require your consent depending on applicable laws.

You can manage or disable cookies through your browser settings or through the cookie banner when available.

6. Payment providers and third-party services

To operate French For Success, we may use trusted third-party service providers, including:

• payment processors;
• website hosting providers;
• learning management system tools;
• email service providers;
• analytics tools;
• customer support tools;
• security and anti-fraud tools;
• accounting and invoicing tools.

These providers may process limited personal data only when necessary to provide their services to us.

We do not sell your personal data.

7. Course access, dashboard and learning records

French For Success may store your course activity so that you can continue learning where you left off.

This includes your completed lessons, quiz results, course progress, certificates, achievements and dashboard statistics.

This data is part of the learning experience. It helps you track your progress and allows us to provide a more structured and personalized educational service.

8. Email communications

We may send you transactional emails related to:

• your account;
• your course access;
• password reset requests;
• payments and invoices;
• subscription updates;
• platform changes;
• important service notices.

If you subscribe to our newsletter, we may also send you educational content, French learning tips, product updates, course announcements or promotional offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at:

contact@frenchforsuccess.com

Please note that even if you unsubscribe from marketing emails, we may still send you important transactional or account-related messages.

9. How long we keep your data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

In general:

• account data is kept while your account remains active;
• course progress data is kept while your account is active or while access to the course is provided;
• payment and invoice data may be kept for legal, tax and accounting purposes;
• support messages may be kept for a reasonable period to manage customer service and disputes;
• newsletter data is kept until you unsubscribe;
• technical logs are kept for a limited period for security and maintenance purposes.

If you request deletion of your account, we will delete or anonymize your personal data unless we are legally required or legitimately allowed to keep certain information.

10. How we protect your data

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include secure hosting, password protection, access restrictions, encryption where appropriate, security monitoring and regular maintenance.

However, no online service can guarantee absolute security. You are responsible for keeping your login details confidential and using a strong password.

11. International data transfers

Some of the tools and service providers we use may be located outside your country or outside the European Economic Area.

When personal data is transferred internationally, we take appropriate steps to ensure that your data remains protected in accordance with applicable data protection laws.

12. Your privacy rights

Depending on your location and applicable law, you may have the right to:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• request restriction of processing;
• object to certain types of processing;
• request data portability;
• withdraw your consent when processing is based on consent;
• lodge a complaint with a data protection authority.

To exercise your rights, contact us at:

contact@frenchforsuccess.com

We may need to verify your identity before responding to your request.

13. Children’s privacy

French For Success is mainly intended for adult learners and independent students.

We do not knowingly collect personal data from children under the age of 13. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete it.

If you are a parent or guardian and believe that a child has provided us with personal data, please contact us at:

contact@frenchforsuccess.com

14. Third-party links and embedded content

Our website may contain links to third-party websites, videos, resources, payment pages or external tools.

These third-party services may collect data according to their own privacy policies. We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to read their privacy policies before providing any personal data.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, platform features or data practices.

When we update this page, we will change the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page regularly.

16. Contact us

If you have any questions about this Privacy Policy, your personal data or your rights, you can contact us at:

French For Success
Email: contact@frenchforsuccess.com
Website: https://frenchforsuccess.com